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Frequently Asked Questions
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delivery
Free shipping and fast delivery.
Ordered before 3 pm? Dispatched today.
payment
We accept most payment methods. Want to know more?
[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″] [featured_box img=”4494″ img_width=”48″ pos=”center” link=”#returns”]returns
Not satisfied? You can return your order within 30 days.
[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″] [featured_box img=”4499″ img_width=”48″ pos=”center” link=”#orders”]Orders
Want to change your order or have other questions about your order?
[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″] [featured_box img=”4495″ img_width=”48″ pos=”center” link=”#my-account” target=”_blank”]my account
Your account contains information including your order history.
[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″] [featured_box img=”4498″ img_width=”48″ pos=”center” link=”#terms”]general terms and conditions
View our General Terms and Conditions and cookie and privacy statement here.
[/featured_box] [/col] [/row] [/section] [section] [scroll_to title=”bezorging” link=”#delivery” bullet=”false”] [row] [col span=”4″ span__sm=”12″ padding=”50px 0px 0px 150px”] [ux_image id=”4497″ margin=”0px 0px 0px 100px”] [/col] [col span=”7″ span__sm=”12″ align=”left”] [featured_box img_width=”57″ pos=”left”] [accordion title=”Delivery”] [accordion-item title=”What are the shipping costs?”]We do not charge shipping costs for our heated products.
If you want to order a separate accessory and you have less than £65 in your shopping cart, you pay £4.95 in the contribution of the shipping costs.
[/accordion-item] [accordion-item title=”When will I receive my order?”]Delivery times, addresses in the UK
Orders placed Monday to Friday before 3:00 pm will be shipped the same day. Delivery to your address takes 3-5 business days. If you are not at home, the package will be delivered to your neighbour.
Delivery times, addresses outside the UK
If you order from us before 3:00 pm Monday to Friday, your order will be processed and shipped the same day. If you order on a Saturday or Sunday, your order will be processed and shipped on Monday. Delivery to an address in Europe takes 2-4 working days.
[/accordion-item] [accordion-item title=”Do you also ship outside the UK?”]We also ship outside the UK, within the EU. There are no shipping costs for orders over £50,-. Delivery time within the EU is 2-4 business days.
[/accordion-item] [/accordion] [/featured_box] [/col] [/row] [/section] [section] [scroll_to title=”Payment” link=”#payment” bullet=”false”] [row] [col span=”4″ span__sm=”12″ padding=”50px 0px 0px 150px”] [ux_image id=”4496″ margin=”0px 0px 0px 100px”] [/col] [col span=”7″ span__sm=”12″ align=”left”] [featured_box img_width=”57″ pos=”left”] [accordion title=”Payment”] [accordion-item title=”What payment options do you offer?”]You can pay securely with the following methods. Whichever method you choose, we won’t charge extra.
Credit card
We accept Maestro, MasterCard and Visa. There are no additional costs
for paying by credit card, other than the fees charged by your credit card provider.
PayPal
You can pay securely online with a PayPal account.
Bank transfer
Transfer your payment to our bank account yourself. You can transfer the total amount to GB83 HBUK 4004 1291 4787 88 (SWIFT/BIC Code: HBUKGB4110F) in the name of LMM Buijs/ HeatPerformance BV in Noordwijk aan Zee, stating your order number.
If you make a bank transfer, it may take a few days for us to receive your payment.
As your order will only be processed once your payment has been received, you should expect a longer delivery time.
iDeal
Online payment through your own bank (ABN AMRO, ASN Bank, Friesland Bank, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank and Van Lanschot Bankiers).
Bancontact/Mistercash
For Belgian customers of Fintro, Fortis, ING, Dexia, CBC, KBC, AXA or VDK Spaarbank.
Sofortbanking
Fans of Sofort banking can also pay with us. Don’t be alarmed by the new logo, Sofort has been taken over by Klarna.
[/accordion-item] [accordion-item title=”Can I also order on account?”]We offer the option of ordering on account, this is available by agreement only and to companies with a registered CoC number. For more information, please contact us.
[/accordion-item] [accordion-item title=”How do I get a discount code?”]Keep a close eye on our promotions or subscribe to our newsletter. This way, you will always be up to date on any promotions.
[/accordion-item] [/accordion] [/featured_box] [/col] [/row] [/section] [section] [scroll_to title=”Returns” link=”#returns” bullet=”false”] [row] [col span=”4″ span__sm=”12″ padding=”50px 0px 0px 150px”] [ux_image id=”4494″ margin=”0px 0px 0px 100px”] [/col] [col span=”7″ span__sm=”12″ align=”left”] [featured_box img_width=”57″ pos=”left”] [accordion title=”Returns”] [accordion-item title=”How can I return my order?”]If you are not completely satisfied, you have 30 days to return your order.
Return form
To do this, complete the return form and take the package to the post office. You must pay the return shipping costs yourself. Once we receive your return, your refund will be processed within seven days at the latest.
[row_inner style=”small” v_align=”middle” padding=”0px 0px 0px 0px”] [col_inner span=”4″ span__sm=”12″] [/col_inner] [col_inner span=”4″ span__sm=”12″] [button text=”Return form” size=”small” radius=”99″ link=”https://www.heatperformance.co.uk/wp-content/uploads/2023/08/Return-form.pdf” target=”_blank”] [/col_inner] [col_inner span=”4″ span__sm=”12″] [/col_inner] [/row_inner]Please note
You can take your time trying out your items. Have you worn your products? An item with traces of use cannot, unfortunately, be returned.
[/accordion-item] [accordion-item title=”Can I also exchange my order for another size?”]Is your ordered item too big or too small? Please send us an e-mailand we will make sure that you receive the item in the right size immediately. Return shipping is at your own expense, the shipping costs to you are at our expense.
[/accordion-item] [accordion-item title=”How long is the warranty on your products?”]We offer a 12-month warranty on our products, with the exception of batteries. Batteries have a warranty of 6 months. It is important that you have handled the items with care. You will receive a user manual with each product, which you can find in the box. You can also find the user manuals in our user guide.
Would you like to claim under warranty? Please contact us to learn more about the procedure.
[/accordion-item] [/accordion] [/featured_box] [/col] [/row] [/section] [section] [scroll_to title=”Orders” link=”#orders” bullet=”false”] [row] [col span=”4″ span__sm=”12″ padding=”50px 0px 0px 150px”] [ux_image id=”4499″ margin=”0px 0px 0px 100px”] [/col] [col span=”7″ span__sm=”12″ align=”left”] [featured_box img_width=”57″ pos=”left”] [accordion title=”Orders”] [accordion-item title=”How can I amend my order?”]We will make every effort to amend your order if you wish. You can do this up until the point at which your order is shipped. Orders placed on weekdays before 4 pm will be shipped on the same day.
Would you like to amend your order? If so, please send us an e-mail.
[/accordion-item] [accordion-item title=”Can I have my order shipped as a gift?”]It’s great that you want to surprise someone with our products. We would be happy to wrap the order for you and send the package directly to the lucky recipient! We charge £1,65 for this.
To add a gift box, click on the ‘add gift box’ link on the checkout page.
[/accordion-item] [accordion-item title=”I’m not sure that my order was successful”]You can always log in to your account page to check that your order reached us properly. Keep an eye on your inbox as the shipping confirmation e-mail will be sent straight after your order. Not received an e-mail? Just to be sure, check your junk folder as well.
You can always e-mail us with any questions you might have.
[/accordion-item] [/accordion] [/featured_box] [/col] [/row] [/section] [section] [scroll_to title=”Mijn account” link=”#my-account” bullet=”false”] [row] [col span=”4″ span__sm=”12″ padding=”50px 0px 0px 150px”] [ux_image id=”4495″ margin=”0px 0px 0px 100px”] [/col] [col span=”7″ span__sm=”12″ align=”left”] [row_inner] [col_inner span=”6″ span__sm=”12″]In your account you will find:
- Your details (e-mail address, address)
- Your order history
- The status of your order
You can also edit your own details. If you change your address after placing your order with us, your order will be shipped to the shipping address provided. To change the shipping address immediately after placing your order, please send us an e-mail.
[/col] [/row] [/section] [section] [scroll_to title=”Algemene Voorwaarden” link=”#terms” bullet=”false”] [row] [col span=”4″ span__sm=”12″ padding=”50px 0px 0px 150px”] [ux_image id=”4498″ margin=”0px 0px 0px 100px”] [/col] [col span=”7″ span__sm=”12″ align=”left”] [featured_box img_width=”57″ pos=”left”] [accordion title=”General Terms and Conditions”] [accordion-item title=”See our General Terms and Conditions here”]To our General Terms and Conditions
[/accordion-item] [accordion-item title=”See our privacy statement here”]To our cookie and privacy statement.
[/accordion-item] [/accordion] [/featured_box] [/col] [/row] [/section] [section padding=”80px”] [row] [col span__sm=”12″ padding=”40px 40px 40px 40px” margin=”40px 0px 0px 0px” align=”center” bg_color=”#273647″ bg_radius=”8″ color=”light”]is your question not listed?
Please contact us, would be happy to help you….
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